Refund Policy

Customers can use this Refund Policy to understand the complete process for returns, exchanges, cancellations, and refunds.

How Return Shipping and Fees Works

A free prepaid return label is provided.
No restocking fee is charged.

Our store pays the return shipping cost for every approved no-reason return. We also pay return shipping when an item is damaged, defective, wrong, or missing a part.

How Damaged, Defective, Wrong, or Missing Items Works

Tell us promptly if the delivery is damaged, defective, incorrect, or incomplete. We will arrange an appropriate return, replacement, exchange, or refund and will not charge you for the return shipping.

How Refund Method and Timing Works

An approved refund is returned to the original payment method. Our refund processing time is exactly 10 business days after approval and receipt of any required return.

How Cancellations Works

You may ask to cancel an order before shipment. After shipment, the request is handled under this return and refund process.

How Limited No-Reason Return Exceptions Works

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. These exclusions never limit the legal remedies available for an item that is damaged, defective, wrong, or missing.

How Thirty-Day Returns and Exchanges Works

You may request a no-reason return or exchange within 30 days after the item is delivered. Contact us within that period so we can provide the return instructions and free prepaid return label.

Questions about these terms may be sent through the contact information at the end of this page.